Our Know-How

Trust & Product Security

Cybersecurity at MAFELEC TEAM

MAFELEC TEAM designs interfaces for safety-critical railway, aeronautical, defense and industrial systems. Security is engineered into our products from the earliest design stage, and we work openly with the security research community to keep them that way throughout their service life.

Vulnerability Reporting Channel

Found a security issue in a product?

We welcome reports from customers, integrators, researchers and members of the public. Every report is reviewed by our product security team and handled under the terms of our Coordinated Vulnerability Disclosure Policy below.

How to report

Send your report by email to our dedicated security contact. Please include, where possible: Product name and reference, product version (hardware, firmware, software) and configuration, type of vulnerability, a clear description of the issue, the steps to reproduce it, its potential impact and contact details of the reporter. If you have evidence (proof-of-concept, code, scripts, screenshots, logs, traces …), attach it. We treat all submissions as confidential.

If you prefer, you may also report through your usual MAFELEC TEAM commercial or technical contact, who will route your message to the product security team without delay.

Where sensitive technical information is included in a vulnerability report, MAFELEC TEAM may request that the information be exchanged using an appropriate secure communication mechanism.

Security contact

security.product@mafelec.fr

Monitored by MAFELEC TEAM’s product security team. Acknowledged within 5 business days.

Reporting Procedure

What happens after you report

This is the process we follow once a vulnerability report reaches security.product@mafelec.fr, from initial contact to public resolution.

  • Acknowledgement
    We confirm receipt of your report within 5 business days and assign it a tracking reference.
  • Initial assessment & Risk classification
    Within 10 business days, our product security team analyzes, reproduces and assesses the issue, determines affected products and versions, and evaluates severity using CVSS (Common Vulnerability Scoring System).
  • Remediation
    We develop and validate a fix, mitigation or workaround. Where relevant, we coordinate timing with affected customers who operate the product in critical environments. Timeframe depends on the severity
  • Regulatory notification
    Where a report concerns an actively exploited vulnerability or a severe incident affecting product security, MAFELEC TEAM notifies ENISA and, where applicable, affected users, in line with its obligations under Article 14 of the Cyber Resilience Act (Regulation (EU) 2024/2847).
  • Coordinated disclosure
    We agree a disclosure timeline with the reporter, publish an advisory once a fix is available, and with the reporter’s consent.
Response Targets

What you can expect from us

05

Business days to acknowledge

Every report submitted to security.product@mafelec.fr receives a confirmation and a tracking reference.

20

Days to initial assessment

Severity, affected scope and a remediation plan are communicated back to the reporter.

90

Days coordinated disclosure window

Standard target for fix development and disclosure, adjustable by mutual agreement for complex or safety-critical cases.

Our Commitment

Coordinated Vulnerability Disclosure Policy

MAFELEC TEAM’s Coordinated Vulnerability Disclosure (CVD) Policy sets out how we work with security researchers and how we ask them to work with us, in line with Article 14 of the Cyber Resilience Act and ENISA’s recommended good practice.

Safe harbor for good-faith research

MAFELEC TEAM will not pursue legal action against researchers who make a good-faith effort to comply with this policy: testing only on systems you own or are authorized to test, avoiding data destruction or service disruption, not accessing or exfiltrating data beyond what is needed to demonstrate the issue, and reporting the finding to us before disclosing it publicly.

ScopeDetails
In scopeAll MAFELEC TEAM products with embedded digital element and logic (hardware, firmware, embedded software, software components, interfaces, communication protocols, associated configuration tools), and the mafelec-team.com web infrastructure.
Out of scopePurely electromechanical components without embedded digital element and logic; third-party products integrated by MAFELEC TEAM but not manufactured by MAFELEC TEAM; social engineering or physical attacks against MAFELEC TEAM premises or staff.
ConfidentialityReports and reporter identities are handled confidentially and shared only within the product security team and, where needed, with affected customers under NDA.
RecognitionWith the reporter’s consent, valid findings are acknowledged in the published advisory.
Reference Documents

Policies and procedures

Full versions of the documents referenced on this page are available below.

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